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This year’s winners successfully implemented new programmes and services this year.
“It is our distinct pleasure at APEX to recognize the newest and most innovative approaches to business from our member airlines that are further propelling the passenger experience to the next level,” says Maura Chacko, chair of the APEX Awards Committee.
Winners were determined by industry and media judging panels.
The 2019 APEX Award Winners are:
flydubai: Best Cabin Innovation: flydubai Unveils World’s Best Commercial Boeing 737 Cabin
Air New Zealand: Best Inflight Connectivity Innovation: The Wonder of Connectivity Down-Under
Bluebox Aviation Systems and Virgin Atlantic: Best Inflight Entertainment Innovation: Bluebox aIFE & Virgin Atlantic – A Global First for Accessible IFE
Air New Zealand: Best Original Audio: Air New Zealand Audio: Connecting with Passengers
Air New Zealand: Best Original Video: The World’s Coolest Safety Video
flydubai: Best Passenger Comfort Innovation: flydubai Sets New Benchmark for Passenger Comfort
Singapore Airlines and Panasonic Avionics Corporation: Best Personalization Innovation: Singapore Airlines’ World’s First Personalised In-Flight Entertainment Experience
Virgin Australia: Best Video Curation: Virgin Australia Serves a Veritable Cornucopia of Snackable IFE Content
New to the APEX award lineup is the APEX + Crystal Cabin Award for Best Customer Journey Experience. This award comprises all products that help to improve the customer experience journey (inspiration, planning, booking, purchase, pre-trip, departure, in-flight and post-trip) across airline travel categories.
2019 APEX + Crystal Cabin Award Winner is:
FLIO: Best Passenger Journey: FLIO – Digital Airport Experience
The APEX Award Ceremony took place during APEX EXPO, an exclusive members-only event attended by more than 5,000 industry professionals, including representatives from more than 100 airlines who drive continuous improvement in the passenger experience, including advances in entertainment and connectivity, comfort and ambiance, catering and other services. APEX EXPO co-located with International Flight Services Association (IFSA) Conference & EXPO and Aircraft Interiors Expo (AIX) Americas.