1 min read
The carrier has offered alternative travel options to passengers who have purchased tickets on/before Dec. 18 for travel on/after March 25, 2018.
Rebooking / Rerouting
For partially used / fully unused tickets, re-booking / re-routing is available on Etihad / Kenya Airways (via Nairobi). Any date change fee as well as fare difference arising from the rerouting / rebooking is waved for this one instance only.
Cancellation / Refund
Refunds are permitted free of charge whether the ticket is wholly unutilised or partially unutilised as long as there are travel segments on / after 25 March 2018 which are impacted by this cancellation. The refund on partially un-utilised tickets must be calculated based on pro-rata mileage flown.
Etihad introduced its service to Entebbe in May 2015. At the time, James Hogan, president of Etihad Airways, said: “Uganda is one of the continent’s fastest-growing business and tourism destinations and the launch of services to Uganda is consistent with our strategy of targeting areas of strong growth in emerging markets.”