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Home Hospitality Hyatt tightens cancellation policy

Hyatt tightens cancellation policy


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Hyatt has become the latest hotel group to implement a revised minimum cancellation policy, which penalises travellers who want to make last-minute changes.

Effective for reservations made or changed on or after January 1, 2018, the new cancellation policy requires guests to cancel their reservations at least 48 hours in advance to avoid a penalty that is equal to one night’s stay.

In a statement, Hyatt said the new policy will allow hotels to manage room availability more effectively, including offering rooms and upgrades to rooms that would have otherwise gone unoccupied.

The change brings Hyatt in line with the Marriott and Hilton chains, both of which tightened their cancellation policies last year.

The good news for frequent travellers is that members of loyalty programs will not be charged a penalty. World of Hyatt Explorist, Globalist or Lifetime Globalist members will be able to cancel up to 24 hours before arrival when the hotel’s cancellation policy is 48 hours.

Jeanette Briedenhann
Jeanette Briedenhann
Jeanette Phillips joined the team in 2016. She developed a passion and love for all things-travel related in her role as travel journalist, a position she held for over seven years. A brief exodus into the corporate marketing sphere proved that there is no better industry than the travel industry. Research and writing are two of Jeanette’s greatest passions, but she is always open to new challenges and different ways of doing things.

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