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Norwegian Cruise Line puts guests first with extended peace of mind cancelation policy

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2 min read

Norwegian Cruise Line, the innovator in global cruise travel with a 53-year history of breaking boundaries, today announced the extension of its Peace of Mind cancelation policy into 2021 as well as a protracted final payment schedule in an effort to instill consumer confidence and inspire guests to transform their destination daydreams into vacation reality.

Guests sailing on cruises booked by Aug. 31, 2020 with embarkation dates from Jan. 1, 2021 to Oct. 31, 2021, now have the flexibility to cancel their cruise 15 days prior to departure. Those who take advantage of the Peace of Mind policy will receive a full refund in the form of a future cruise credit which may be applied to any sailing through Dec. 31, 2022. The Peace of Mind policy, which also allows guests to cancel up to 48 hours prior to embarkation for 2020 sailings, was initially launched in March 2020 to reassure guests during this extraordinary time.

In addition, the Company has introduced a new final payment schedule for all 2020 voyages which requires payment 60 days prior to embarkation versus the standard 120 days.

“Now more than ever, travelers are looking for freedom and flexibility and that is what Norwegian Cruise Line is all about,” said Harry Sommer, president and chief executive officer of Norwegian Cruise Line. “Our Guests First philosophy compels us to put guests at the heart of every decision, which is exactly what we are doing by enabling them to cancel very close-in to their anticipated embarkation date and by delaying final payment to just 60 days prior to departure. We recognize the uncertainty we are all feeling right now so it is important guests know that we have their best interests in mind.”

The company recently unveiled a year’s worth of aspirational voyages with itineraries sailing to all seven continents through April 2023, including more than 20 new ports of call.

“We are optimistic about the future and remain committed to the safety, health and well-being of our guests, crew and the communities we visit,” said Sommer. “We recently announced our participation in the Healthy Sail Panel comprised of leading experts working to help ensure cruising remains one of the safest and most beautiful ways to see the world. With all voyages currently suspended through Oct. 31, 2020, we are taking the time to focus on health and safety standards by continuing to lead and innovate, as we have done for the last 53 years.” 

For more information about Norwegian Cruise Line’s Peace of Mind policy and its new health and safety protocols, visit www.ncl.com/peaceofmind

Jeanette Briedenhann
Jeanette Briedenhann
Jeanette Phillips joined the team in 2016. She developed a passion and love for all things-travel related in her role as travel journalist, a position she held for over seven years. A brief exodus into the corporate marketing sphere proved that there is no better industry than the travel industry. Research and writing are two of Jeanette’s greatest passions, but she is always open to new challenges and different ways of doing things.

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