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Reminder: Silent treatment comes to Cape Town International Airport

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2 min read

Passengers departing on domestic and international flights from Cape Town International Airport from 1 March 2018 are advised that no passenger boarding calls will be made in the domestic and international departures check-in areas and boarding gates area. Limited boarding calls will be made in front of international departures boarding gates.

Standard operating procedures for most domestic flights require that passengers start boarding at least 30 minutes before the scheduled departure time and one hour for international travellers. From 1 March 2018 public address microphones at the domestic departures gates will be switched off and only limited use of the public-address microphones will be allowed at the international departures gates.

Passengers are advised to check their boarding passes and the flight information display boards for boarding times. The only instances where centralised terminal announcements will be made will be for irregular operations such as gate changes, flight time changes, security matters, system failures and customer service anomalies such as lost minors.

Spokesperson for Cape Town International Airport, Deidre Davids says: “As Cape Town International Airport we have noted the feedback from passengers in independent customer surveys citing complaints about noise levels in airports. In keeping with global trends and the aviation’s move toward passengers being increasingly self-sufficient we are adopting the global trend of silent airports. The obvious benefit of a silent airport is reduced noise, which has been an issue of contention for our passengers. This means that the public-address microphones at the domestic and international departures terminal and gates will be switched off, with limited announcements at gates for international passengers. Passengers will be advised to check their boarding passes and the flight information display boards for boarding times, gates and any other changes.”

Many international airports have already adopted a silent airport policy to improve airport ambience and reduce complaints about the number and frequency of calls for individual passengers to board their flights who have checked in and have not arrived at the boarding gates.

Jeanette Briedenhann
Jeanette Briedenhann
Jeanette Phillips joined the team in 2016. She developed a passion and love for all things-travel related in her role as travel journalist, a position she held for over seven years. A brief exodus into the corporate marketing sphere proved that there is no better industry than the travel industry. Research and writing are two of Jeanette’s greatest passions, but she is always open to new challenges and different ways of doing things.

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