RwandAir has announced its expansion through its partnership with Amadeus to adopt technology that will allow its customers to benefit from improved efficiency, a better experience and increased convenience. This is in line with further boosting Rwanda as a travel destination.
The extended partnership intends to support RwandAir’s plans of expanding its network and fleet. Yvonne Manzi Makolo, RwandAir CEO, said: “As one of the fastest growing airlines in Africa, RwandAir is committed to providing an impeccable customer experience that will fuel our continued expansion in the years to come. We look forward to an extended partnership with Amadeus that will provide us with the world class passenger services solution with an upgrade of our reservations, ticketing, departure control, e-commerce, market intelligence and loyalty systems”.
The benefits of using the Amadeus’s Passenger System (Altéa) also extend to Amadeus’ global travel seller network. These travel sellers have the unique advantage of instant visibility to any changes affecting an Altéa airline booking meaning they can better service their customers. Maher Koubaa, VP META at Amadeus, said: “Customers today want to have access to the most convenient and cost-efficient services, which is exactly what Amadeus helps our clients to deliver though our cutting-edge solutions portfolio. Amadeus uses industry insight combined with smart technology to build the technology that empowers airlines, travel agents and their customers alike to streamline processes, boost convenience, build reputation and loyalty, and more. We’re proud that our partnership with RwandAir has grown so that we can continue to contribute to its growth story.”
Rwanda is growing as an economic centre in East Africa, and is becoming an increasingly important travel destination, for tourists and business travellers alike. Last year Rwanda’s capital city, Kigali was ranked the third most popular destination in Africa to host international conferences. RwandAir was recently named the 10th most-improved airline in the world by Skytrax, and has built a reputation for excellent on-time performance. Having previously provided RwandAir with distribution services, Amadeus will now roll out solutions across passenger systems, revenue management, loyalty management, payments, and data & analytics.