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The first new non-stop flight between Singapore and New York departed Changi International Airport on 11 October 2018 at 2337hrs (SIN time) and arrived at Newark Liberty International Airport a day later, at 0529hrs (US Eastern time). The flight duration was 17 hours 52 minutes.
Operated by the all-new Airbus A350-900ULR (Ultra Long Range), the route will initially be served thrice-weekly, departing Singapore on Monday, Thursday and Saturday. Daily operations will commence from 18 October after an additional A350-900ULR aircraft enters service.
To commemorate the inaugural flight, customers departing from Singapore were treated to an evening of performances and an assortment of food and beverages at a special boarding gate event. Customers also received an exclusive goodie bag containing a commemorative certificate and a pair of SIA-branded Bodum glasses.
Customers on the world’s longest flight were treated with a comfortable and relaxing travelling experience with special Wellness Cuisines curated by chefs and nutritionists from Canyon Ranch, a leader in healthy living and wellness, in addition to SIA’s own meal selections and creations by its International Culinary Panel of chefs.
Designed with the customers’ well-being in mind, sleep strategies and specific cabin lighting settings to enhance cabin ambience for rest and relaxation were also introduced. The aircraft is designed with higher ceilings, larger windows and an extra wide body to help reduce jetlag and ensure that customers feel well rested and relaxed upon arrival.
Customers also have greater control over their in-flight entertainment (IFE) experience with myKrisWorld – a world-first IFE personalisation offering that provides content recommendations based on customer preferences and viewing history. KrisFlyer members are able to save and resume content, create playlists, and customise their preferences on myKrisWorld for subsequent flights. In addition, KrisFlyer members will have access to 200 additional hours of in-flight entertainment content. This is on top of the more than 1,000 hours of existing in-flight entertainment offerings.
Customers can also experience high-speed in-flight WiFi service on Singapore Airlines’ new A350-900ULR aircraft. Equipped with Panasonic Avionics’ new satellite modem that operates with its third generation satellite network, the service is capable of delivering higher-speed Internet to customers. Currently available on A350-900ULR aircraft in Singapore Airlines’ fleet, this service will be progressively introduced on other aircraft that are equipped with Panasonic Avionics’ Internet and mobile in-flight connectivity.
SIA is the world’s first customer for the new A350-900ULR, with seven firm orders with Airbus. The aircraft will be configured in a two-class layout, with 67 Business Class seats and 94 Premium Economy Class seats.
The aircraft will also be used for new non-stop flights between Singapore and Los Angeles, which are to be launched on 2 November 2018, as well as to increase services on the existing Singapore-San Francisco route. By the end of the year, SIA will have 27 non-stop flights per week between Singapore and the United States.