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Star Alliance and NEC Corporation to enchance passenger experience through biometric data recognition technology


2 min read

Star Alliance and NEC Corporation, a global leader in IT, network and biometric technologies, has signed a partnership agreement to develop a biometric data-based identification platform that will significantly improve the travel experience for frequent flyer
programme customers of Star Alliance member airlines.

The interoperable platform advances the Star Alliance and NEC strategic vision of
delivering a seamless customer journey, while strengthening loyalty value proposition
within the travel ecosystem.

Once implemented, Star Alliance customers who opt-in to biometrics will have a
seamless and handsfree passenger experience, allowing them to pass through curb-togate
touchpoints within airports, such as check-in kiosks, bag-drop, lounges, and
boarding gates, which traditionally require both a passport and boarding pass, by using
a secure identity management solution featuring facial recognition technology.
Moreover, the platform will help airports and the Star Alliance member airlines to
increase operational efficiency.

The service will be available to customers who are enrolled in one of the Star Alliance
frequent flyer programmes and who have authorised the use of their biometric data.

How does it work?

With a few easy steps on their mobile device, customers will have the option to enrol in the new platform using industry-leading security technology. They only need to enrol once and can then use their biometrics data multiple times at biometrics touchpoints of any participating airport whenever they travel with a Star Alliance member airline.

Personal data, such as photo and other identification details, are encrypted and safely stored within the platform. From the outset, the system has been designed in compliance with applicable data protection laws making use of the latest facial recognition technology. Personal data will only be processed with the consent of the passenger. Passengers may be required to show their passport during security and immigration procedures.
Jeffrey Goh, CEO Star Alliance said: “In NEC, we have found a strong partner who shares our vision of seamless travel experience for air travellers.

At Star Alliance we are committed to making the customer journey better, and this strategic partnership with NEC will help us make the way from curb to gate to aircraft a much simpler, yet innovative experience for our customers.”

Star Alliance and NEC aim to introduce the first biometric solution at a Star Alliance
airport hub by the first quarter of 2020.

Jeanette Briedenhann
Jeanette Briedenhann
Jeanette Phillips joined the team in 2016. She developed a passion and love for all things-travel related in her role as travel journalist, a position she held for over seven years. A brief exodus into the corporate marketing sphere proved that there is no better industry than the travel industry. Research and writing are two of Jeanette’s greatest passions, but she is always open to new challenges and different ways of doing things.

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