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Airports Company South Africa (ACSA) has announced that the retail spaces at Johannesburg’s OR Tambo International have gone virtual.

The 18 000 square metre scan delivers a high definition rendering of O.R. Tambo International Airport’s retail spaces. The millimeter-accurate map allows visitors to the airport to navigate around stores in the domestic and international terminals, using their phones or Virtual Reality technology at

Developed by Contact Media and Communications, in collaboration with Wonderland Collective and Kwenda Marketing, the Virtual Commerce Environment is an incredibly accurate representation of the space, giving visitors a first-person perspective of the airport’s array of more than 140 retail stores and services. Visual tags in the scan highlight key information about the visitor experience, including travel times to gates and direct links to retail websites – including ACSA’s own ecommerce portal,

It is envisioned that in the future, airport visitors will be able to shop items from Duty Free before going to the airport, and have their items delivered to their gates before boarding, making the shopping experience more efficient and stress-free.

“Many of the retailers and services at O.R. Tambo International Airport – including the banks, pharmacies and Post Office – operate from 06h00 to 22h00, 365 days a year. The addition of this virtual tour, with the opportunity to include enhanced information via the visual tags and offering links to our websites is going to make travelling and shopping experience even more convenient for the millions of passengers who travel through the airport, each year,” says Shethal Badal, Commercial Marketing Specialist at Airports Company South Africa.

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Jeanette Philips
Jeanette Phillips joined the team in 2016. She developed a passion and love for all things-travel related in her role as travel journalist, a position she held for over seven years. A brief exodus into the corporate marketing sphere proved that there is no better industry than the travel industry. Research and writing are two of Jeanette’s greatest passions, but she is always open to new challenges and different ways of doing things.