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Top African airports revealed

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Airports Council International (ACI) World last week announced the winners of the 2017 Airport Service Quality (ASQ) Awards . In 2017, over half of the world’s 7.7 billion travelers passed through an ASQ airport.

In the category Best Airport by Region (over 2 million passengers per year) the following airports in Africa were honoured:

First place: Casablanca (CMN)
Second place: Mauritius (MRU)
Third place: Durban (DUR)

In the category Best Airport by Size: Best Airport by Region (under 2 million passengers per year) George (GRJ) airport in South Africa received top honours, while in the category “Most Improved Airport by Region’; Nairobi (NBO) was named as the most improved in Africa.

ASQ is the only worldwide programme to survey passengers at the airport on their day of travel. The programme measures passengers’ views of 34 key performance indicators. 74% of the world’s top 100 busiest airports are part of the ASQ network which delivers 600,000 individual surveys per year in 42 languages in 84 countries. The programme served 343 airports in 2017.

“Objective measurement and benchmarking are critical in driving performance in any business especially in such a competitive and dynamic one as an airport,” said Angela Gittens, Director General, ACI World. “These winning airports have dedicated themselves to delivering a stellar customer experience. ACI World proudly recognizes the accomplishments of all airports in the global ASQ network. I look forward to celebrating with them in September.”

The ASQ Awards Ceremony will be held during the inaugural ACI Customer Excellence Global Summit , to be held in Halifax, Nova Scotia, Canada from 10–13 September 2018, hosted by Halifax International Airport Authority.

Jeanette Briedenhann
Jeanette Briedenhann
Jeanette Phillips joined the team in 2016. She developed a passion and love for all things-travel related in her role as travel journalist, a position she held for over seven years. A brief exodus into the corporate marketing sphere proved that there is no better industry than the travel industry. Research and writing are two of Jeanette’s greatest passions, but she is always open to new challenges and different ways of doing things.

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