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Fri, Jul 30, 2021
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Watch: Air France launches its Digital Factory


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On November 8, 2018, Air France inaugurated its Digital Factory, located at the heart of the company’s Head Office at Paris-Charles de Gaulle.

The Digital Factory is a project launched in December 2017 to accelerate innovation projects, and now has 700 sq. m. of office space with tools, methods and expertise to support staff in Air France’s digital transformation.

Since January 2018, 12 projects, covering all Air France divisions and areas of activity, have been delivered. Serving all Air France’s sectors, these innovations have improved the customers’ travel experience and the company’s operational performance, for example with:

– LEA Loop: when flight irregularities occur, all Air France staff, both on the ground and on board, benefit from real-time information via an internal application to provide customers with the best possible support and improve their travel experience in the event of an irregularity.

– Turn Around 360: To improve the on-time performance of the company’s flights, 25 operational staff from 5 different professions (pilots, cabin crew, boarding staff, ramp staff and supervisors) tested an application in real time during a simulation of the conditions of a flight departure.

The Digital Factory is a unique space located at the heart of Air France’s Head office, with 14 modular structures on two levels; a ground floor dedicated to staff and digital acculturation, as well as a second level dedicated to incubating and accelerating digital projects.

This ephemeral space was entirely designed by the users. A place for the company’s digital acculturation, but also a place for sharing and learning, the Digital Factory is open to all the company’s staff.

Jeanette Briedenhann
Jeanette Phillips joined the team in 2016. She developed a passion and love for all things-travel related in her role as travel journalist, a position she held for over seven years. A brief exodus into the corporate marketing sphere proved that there is no better industry than the travel industry. Research and writing are two of Jeanette’s greatest passions, but she is always open to new challenges and different ways of doing things.

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