Ethiopian Airlines Group has announced that it is now ‘fully digital’ by removing paper from its entire business process system, effective September 28.
In a statement the airline said that all operational processes including aircraft maintenance and Flight Operations, Commercial Operations, Finance, HRM, Customer Services, Procurement and supply Chain Management, Online learning, management approvals and authorizations and more, now operation with in an entirely paper-less environment.
Commenting on the move, Group CEO Ethiopian Airlines, Tewolde GebreMariam, said; “Although we started the digitization project in the last few years, this marks an important milestone in our history as we are removing paper from our entire business processes. Leading in the Digital Revolution and leveraging on the latest advancement in the Information and Communication technology of the global airline industry, Ethiopian will scale up its operational Excellence, Customer intimacy and cost leadership strategies. ICT will enable us to deliver customized global standard customer services as per the preferences of each and every customer.
We are living in the fourth industrial Revolution which is fundamentally different from the previous industrial revolutions specially in the speed of change and disruptions and our continued success depends on our strategic response and our abilities to adapt to the velocity, breadth and depth and scale of the quantum changes coming our way. To this effect, we have embedded digitization in our organizational operating system with our valued customers in our mind.”