15.7 C
Cape Town
Mon, Nov 30, 2020
Home Business Travel Corporate Travel FCM receives ‘Africa’s Leading Travel Management Company’ accolade at World Travel Awards

FCM receives ‘Africa’s Leading Travel Management Company’ accolade at World Travel Awards

-

2 min read

FCM Travel Solutions is ending an exceptionally challenging 2020 on a high note after being named Africa’s Leading Travel Management Company at the prestigious World Travel Awards for the fifth consecutive year.

Even though the COVID-19 pandemic has had a devastating impact on the global business travel industry, FCM proved its resilience. Despite the lockdown, the TMC won a record amount of new business globally with total projected annual spend (pre-COVID) of €1,1 billion (R20,5bn). More importantly, FCM continued to invest in proactively onboarding this new business, meaning over 60 new global customers are fully implemented and ready to resume booking business travel as soon as border restrictions and quarantine rules are eased. 

FCM, which has a presence in 20 countries in Africa, has also leveraged its agility and flexibility to give top priority to supporting existing customers throughout the crisis and helping adapt their travel programmes for the post-pandemic era. In addition to supporting existing customers, FCM in Africa has played a pivotal role in welcoming over ten new client implementations across the region during the pandemic. 

Bonnie Smith, GM FCM South Africa

FCM has significantly ramped up its duty of care support for customers, including the launch of Traveller Hub, an interactive resource providing extensive up-to-date Covid-19 travel information. The Traveller Hub ensures all stakeholders such as travellers, managers and travel arrangers have the most accurate and current information to support their decision making.

Bonnie Smith, GM FCM South Africa, commented on the award saying: “We are proud and humbled to win this award. In a year where we’ve seen a global pandemic bring the business travel sector to its knees, this award truly is an accolade for our whole team who have worked incredibly hard to uphold the exceptional travel management services, professionalism and value of our brand. FCM Africa has demonstrated its importance to our existing and new customers over the last eight months and to those companies that have been keen to consolidate travel programmes for the first time in the region, seeking improved services and technology relevant in today’s pandemic.”

Established in 1993, the World Travel Awards serves to celebrate and reward excellence across all sectors of the global travel, tourism and hospitality industries. Today, the World Travel Awards™ brand is recognised globally as the ultimate hallmark of industry excellence.

Jeanette Briedenhann
Jeanette Briedenhann
Jeanette Phillips joined the team in 2016. She developed a passion and love for all things-travel related in her role as travel journalist, a position she held for over seven years. A brief exodus into the corporate marketing sphere proved that there is no better industry than the travel industry. Research and writing are two of Jeanette’s greatest passions, but she is always open to new challenges and different ways of doing things.

Must Read

Norwegian Cruise Line launches summer 2023 Itineraries

Norwegian Cruise Line, the innovator in global cruise travel with a 53-year history of breaking boundaries, today opened for sale summer 2023...

Hideaways on the Garden Route

After a year filled with challenges, hardships and fears, most people are keen for a holiday that offers a complete break from...

Flight Centre Travel Group RSA repositions Flight Centre Business Travel and Corporate Traveller for post-COVID growth

Flight Centre Travel Group RSA today announced the integration of the wholly-owned Flight Centre Business Travel brand into the award-winning global Corporate...

Fedhasa urges Insurers to ‘do the right thing’ as the hospitality industry continues to bleed

Fedhasa has condemned Santam’s decision to appeal the unanimous decision by a full bench of the Western Cape High Court requiring the...

Airlink and Amadeus partner to boost growth and enhance the traveler experience

Airlink adopts Amadeus solutions that will allow its customers to benefit from a better travel experience and improved efficiency as well as...