KLM Royal Dutch Airlines will offer four voice-activated services in Dutch. Google’s smart speaker and voice assistant, Google Home, is now available in the Netherlands, and KLM is using it to help customers plan and prepare their trips.
Two services are completely new and complement two existing KLM voice services, all of which have been developed using artificial intelligence and KLM technology. The rollout of the services starts from today. All ‘voice’ services will be available in the coming month.
The first new service will help you find a suitable travel destination based on the flight duration, budget, travel date, and travel theme you want. Based on a short dialogue, KLM offers customers three suitable destinations, including a brief description of each one. Following that, customers immediately receive the current ticket prices via a link on their mobile phones.
Using the second new service, KLM tells customers at what time they have to be at Schiphol before departure. This uses a technical connection to Schiphol’s systems (API). The departure planner also advises customers about what time they should leave home, whether by car or public transport.
Searching for flights and help with packing
One of the existing KLM voice services on Google Home helps customers search for and book flights. Furthermore, KLM already provides its customers with personal advice about how to pack their baggage based on their destination, trip duration, and the local weather forecast.