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Fri, Jul 30, 2021
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KLM opens first part of new Crown Lounge

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2 min read

KLM Royal Dutch Airlines has opened the first part of the new KLM non-Schengen Crown Lounge at Schiphol for its customers.

The lounge features the latest technologies and innovations, along with top-notch service and catering provisions. Customers can already take advantage of this in a temporary setup. Refurbishment of the second part of the lounge continues until its festive opening in the European summer 2019, the year in which KLM will celebrate its 100th anniversary.

The international KLM Crown Lounge is located between the E and F Piers at Schiphol. The lounge caters to KLM’s most important customers travelling on intercontinental flights. The lounge is easy to find thanks to its new impressive entrance on the Holland Boulevard. Customers can access the lounge by escalator or elevator, are welcomed individually by personal lounge assistance and can gain easy access by scanning their boarding passes at the self-service devices. The lounge facilities are located on the second floor and on the completely rejuvenate third floor.

New service and catering concepts

Taken together, the new food & drink concepts, kitchen layout, logistics, digital innovations including self-service access and rejuvenated service provided by lounge staff all contribute towards an entirely personal experience. In so doing, KLM has created the lounge of the future.

New decor and fittings & fixtures catering to customer requirements

The new decor of the KLM non-Schengen Crown Lounge focuses on providing customers with a completely new experience. To this end, KLM has set up different zones to satisfy the diverse wishes and requirements of its customers: work, relaxation, food & drink, entertainment and fine dining. Capacity has also been expanded in order to accommodate anticipated growth in the number of (intercontinental) lounge visitors in the future. Once renovated completely, the lounge will offer around 1,500 seats in comparison with the previous 800 and will boast a surface area of 6,800 m2 compared to 3,600 m2 now.

The “Polder” zone opened today, with a temporary setup offering extra seats – and therefore greater capacity – until the renovation process concludes in summer 2019. As of today, customers can already enjoy the Dutch Mountain for entertainment, and the new Sky zone bar on the third floor.

Jeanette Briedenhann
Jeanette Phillips joined the team in 2016. She developed a passion and love for all things-travel related in her role as travel journalist, a position she held for over seven years. A brief exodus into the corporate marketing sphere proved that there is no better industry than the travel industry. Research and writing are two of Jeanette’s greatest passions, but she is always open to new challenges and different ways of doing things.

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