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No more domestic boarding calls at OR Tambo


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OR Tambo International Airport will no longer make domestic boarding calls, effective 15 November.

The airport advised over the weekend that from Wednesday all microphones at the Domestic Departures Terminal and gates will be switched off.

“Standard operating procedures for most domestic flights require that passengers start boarding at least 30 minutes before the scheduled departure time. From Wednesday‚ no passenger boarding calls will be made. Passengers are advised to check their boarding pass and the flight information display boards for boarding times.

“The only instances where centralised terminal announcements will be made will be for irregular operations such as gate changes‚ flight time changes‚ security matters‚ system failures and customer service anomalies such as lost minors‚” the airport said in statement.

Spokesperson for the airport Leigh Gunkel-Keuler said: “We have noted that a consistent issue for passengers in independent customer surveys is noise levels in airports. A particular concern for customers is the number and frequency of calls to board and calls for individual passengers who have checked in and then apparently gone missing.”

She said that many international airports had adopted a “silent airport” policy in an effort to improve airport ambience. “We remain focused on providing the best passenger experience and this move is part of trying to meet customer expectations‚” she said.

“We trust that passengers will exercise vigilance and appreciate their individual responsibilities in going to the boarding gate and boarding the aircraft in good time‚” Gunkel-Keuler added.

Jeanette Briedenhann
Jeanette Briedenhann
Jeanette Phillips joined the team in 2016. She developed a passion and love for all things-travel related in her role as travel journalist, a position she held for over seven years. A brief exodus into the corporate marketing sphere proved that there is no better industry than the travel industry. Research and writing are two of Jeanette’s greatest passions, but she is always open to new challenges and different ways of doing things.

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