16.8 C
Cape Town
Tue, Sep 15, 2020
Home Aviation SAA improves through-check across the SAA brand

SAA improves through-check across the SAA brand

-

1 min read

South African Airways (SAA), the leading carrier on the continent, has made further strides towards improving customer experience across the SA Brand.

SA codeshare customers travelling on multiple sectors will be able to through-check their baggage to the final destination when booked on the SA code all the way, connecting between Mango, SAA and other codeshare partner operated flights.

The Mango codeshare now joins SAA’s other partner airlines, SA Express and SA Airlink which operate on the “SA” code, to allow customers to through-check baggage when their journey originates anywhere in South Africa.

“Our strategic aim is to continuously improve our service offering so that we can provide our customers with a service that is hassle-free and more pleasant. This latest improvement takes away the inconvenience of picking up and re-checking one’s baggage when connecting in Johannesburg, and saves time allowing customers more leisure time before departing on the next leg of their journey,” says Tlali Tlali, SAA Spokesperson.

As an example, customers will be able to through-check all the way from Durban-Johannesburg-Frankfurt-Stockholm when travelling on the SA code on a Mango operated flight from Durban – Johannesburg, then on an SAA operated flight from Johannesburg to Frankfurt and further on the SA code on a Lufthansa operated flight from Frankfurt to Stockholm.

Note that all international arriving customers, with their final destination in South Africa, still need to collect their baggage at the first port of entry as per customs regulations. However, SA coded customers can make use of the conveniently located SAA and Mango re-check facility at the international arrivals hall for their onward domestic connections.

“This latest customer service offering, reinforces seamless connectivity for our customers across the SAA brand,” concludes Tlali.

Jeanette Briedenhann
Jeanette Briedenhann
Jeanette Phillips joined the team in 2016. She developed a passion and love for all things-travel related in her role as travel journalist, a position she held for over seven years. A brief exodus into the corporate marketing sphere proved that there is no better industry than the travel industry. Research and writing are two of Jeanette’s greatest passions, but she is always open to new challenges and different ways of doing things.

Must Read

South Africa’s Tourism sector is low risk enough for borders to reopen

“There is no reason why Tourism poses a greater risk than any other sector by being open,” says Professor Alex van den...

Africa Travel Week focuses on creating opportunities for the industry this Tourism Month

Africa Travel Week (ATW) is blitzing into Tourism Month with the launch of their Meetings & Masterclasses: a virtual offering set to...

#SupportStellenbosch rewards locals and visitors for supporting local business

Tackling the revival and swift recovery of the tourism sector in times of COVID-19 and beyond with characteristic ingenuity, Stellenbosch is embarking...

Five Ways TMCs can manage health & wellness in a COVID World

Managing the health and wellness of frequent business travellers has become increasingly important over the last few years.  Business...

Are we discovering that virtual working isn’t so great after all?

By the end of March 2020, global lockdowns saw office staff scuttle home, companies pivot to remote working and teams around the...