South African Home Affairs Minister, Malusi Gigaba, has directed his Department to prepare a comprehensive report and strategy on managing long queues at home affairs offices across the country.
The Department of Home Affairs has reported that since his return to the Department, Minister Gigaba has been inundated with calls from members of the public regarding time spent at offices for documents like smart ID cards, passports and certificates.
A comprehensive report and effective strategy on how to deal with this matter swiftly are a high priority as the Department remains committed to delivering high-quality services to citizens and other clients.
Minister Gigaba is appealing to members of the public to exercise patience as this matter is receiving undivided attention. The Department has made major strides in improving service delivery and is resolved on optimising the limited resources at its disposal to ensure the public is served humanely, professionally and efficiently.